Human Factors & Error Management

In safety critical industry over 90% of incidents and accidents are attributed to Human Error. This is because humans rarely operate at 100% reliability. Our performance is influenced by many things; our physical and mental wellbeing, by organisational decisions, and especially organisational culture. The more performance influencing factors we’re exposed to, the more likely we’ll make errors or break the rules. Errors and violations expose the individual, the organisation and the customer to risk. People break the rules because they feel it’s the only way to get the job done.

Many companies do not have a clear picture of the risks they are exposed to because they do not have an appropriate safety culture. The current idea of safety in most organisations is very much reactive – feeling we are safe because nothing has gone wrong in the past. Clearly that’s a perception that’s got to change.

Training in human factors is imperative as it allows individuals and leaders to recognize the times when things might go wrong and put things in place to prevent those bad things from happening.

Human Factors training encourages staff to say stop in unsafe conditions, and promotes a culture where leaders encourage this behaviour. Such training is appropriate for all staff who have an impact upon safety. That could be anyone within an organisation.

Argent Advancements’ courses are formed around the following Safety Management Principles:

  • Human error is both universal & inevitable.
  • Errors are not intrinsically bad.
  • You cannot change the human condition, but you can change the conditions in which humans work.
  • The best people can make the worst mistakes.
  • People cannot easily avoid those actions they did not intend to commit.
  • Errors are consequences, not causes.
  • Many errors fall into recurrent patterns.
  • Safety significant errors can occur at all levels of the system.
  • Error management is about managing the manageable.
  • Error management is about making good people excellent.
  • There is no one best way.
  • Effective error management aims as continuous reform, not local fixes.

Topics covered may include:

  • What is Human Factors
  • Communication
  • Stress
  • Fatigue
  • Perception
  • Complacency
  • Our senses
  • Just Culture
  • Error Management
  • Group Conformity
  • Peer Pressure
  • Coping with Time Pressures
  • Assertiveness Skills
  • Group Norms
  • Complex Tasks
  • Multi Tasking
  • Motivation & Attitude
  • Arousal
  • Substance Abuse
  • Teamwork
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Find out more about our Human Factors and Error Management classes