In safety critical industry over 90% of incidents and accidents are attributed to Human Error. This is because humans rarely operate at 100% reliability. Our performance is influenced by many things; our physical and mental wellbeing, by organisational decisions, and especially organisational culture. The more performance influencing factors we’re exposed to, the more likely we’ll make errors or break the rules. Errors and violations expose the individual, the organisation and the customer to risk. People break the rules because they feel it’s the only way to get the job done.
Many companies do not have a clear picture of the risks they are exposed to because they do not have an appropriate safety culture. The current idea of safety in most organisations is very much reactive – feeling we are safe because nothing has gone wrong in the past. Clearly that’s a perception that’s got to change.