In safety critical industry over 90% of incidents and accidents are attributed to human error.
Humans rarely operate at 100% reliability. Our performance is influenced by many things; our physical and mental wellbeing, by organisational decisions, and especially organisational culture.
The more performance influencing factors we’re exposed to, the more likely we’ll make errors or break the rules. Errors and violations expose the individual, the organisation and the customer to risk. People often break the rules because they feel it’s the only way to get the job done, not necessarily realising that they’re creating unsafe conditions.
Many companies do not have a clear picture of the risks they are exposed to because they do not have an appropriate safety culture.
The current idea of safety in most organisations is very much reactive – feeling we are safe because nothing has gone wrong in the past. Clearly that’s a perception that’s got to change.
Argent Advancements is a small, independently owned company with a big passion for safety and wellbeing.
Understanding human behaviour is what we do best. We share that knowledge with you through training and consultancy solutions.
We can help you understand why humans behave in the way they do, and assist you with managing that in the workplace. That could be through human factors and safety risk management training, a cultural change programme, or a mental health and wellbeing workshop.
We have over twenty four years experience within the aviation industry - the gold standard of safety. We now share that knowledge and expertise with other safety critical industries such as healthcare, railways, and oil and gas.
Training in human factors is imperative.
Human Factors training encourages staff to say stop in unsafe conditions, and promotes a culture where leaders encourage this behaviour. Such training is appropriate for all staff who have an impact upon safety. That could be anyone within an organisation.
What people are saying:
“Felicity was very informative and did a great job in relaxing the team; individuals who are normally quiet still wanted to contribute to the discussion. “
“The course was really good at making the group think of the huge importance of the human factor element, so overall an impressive day of training for all!”
“This is the second time we have used Argent Advancements for our Human Factors Continuation Training and we can thoroughly recommend them, feedback from the technical team was extremely positive about the course content and structure.”
“Felicity is a wonderful instructor. She kept it fun but very informative throughout. I look forward to 2 years time when she will no doubt be taking our course again.”
Topics covered may include:
Stress
Complacency
Communication
Perception
Circadian Rhythms
Peer Pressure
Perception
Assertiveness
Argent Advancements' courses are formed around the following Safety Management Principles:
Human error is both universal & inevitable.
Errors are not intrinsically bad.
You cannot change the human condition, but you can change the conditions in which humans work.
The best people can make the worst mistakes.
People cannot easily avoid those actions they did not intend to commit.
Errors are consequences, not causes.
Many errors fall into recurrent patterns.
Safety significant errors can occur at all levels of the system.
Error management is about managing the manageable.
Error management is about making good people excellent.
There is no one best way.
Effective error management aims as continuous reform, not local fixes.