Client: Aerospace Warranty Management

Date: 28th April 2021

Client Objective:

The team at Aerospace Warranty Management (AWM) had been on furlough during the Covid -19 Pandemic and were just returning to working in the office together. The company directors wanted to give back to their team and provide them with an opportunity to understand the importance of error reporting and self care.

Solution:

AWM had enquired about our online courses but were excited to learn that Argent Advancements could provide a bespoke day’s training in the classroom to meet their specific wishes. Argent Advancements designed a day’s training that focused on Human Factors and Error Management during the morning, and mental health, resilience and wellbeing in the afternoon.

The training day was very successful and we look forward to working closely with AWM again soon.

Testimonial:

“AWM reached out to Argent Advancements as we wanted to provide a Human Factors training session to help our employees understand the factors that lead up to an aviation incident. Most of our team visit aircraft hangers and we play a vital role in ensuring processes and procedures are followed in the correct manner.

After discussing our requirements, Fliss created a bespoke solution that covered Human Factors in the first session and Wellbeing and Mental Health in the second part.  They really enjoyed both workshops, it was delivered professionally and was very interactive, allowing everyone to participate and give their opinions. As part of the Wellbeing workshop, they learnt why it was important for them to make time for themselves and were given some useful tools to use in the future, they also said it helped them to understand that everyone deals with stress in different ways, it is very important that we look out for each other. A big thank you to Argent Advancements and we will certainly be using them again in the future.”

Sarah Cox – Director - Aerospace Warranty Management