Our Human Factors Success Stories…….
Client: Harrods Aviation
Date: April 2020 onwards
Client Objective:
Harrods Aviation have been a long-term client of Argent Advancements, with classroom based Human Factors sessions taking place regularly at the Fixed Base Operators’ facilities at both Stansted and Luton Airports. Due to the Coronavirus pandemic, many of Harrods Aviation’s team members were working from home in 2020, and social distancing meant that coming together in the classroom was not easy or safe. Harrods Aviation’s Training Manager, Elaine Allan, reached out to Argent Advancements to seek an appropriate solution for the changing training needs of the business.
Solution:
The nature of Harrods Aviation’s operations are rather unique, so it was important to find a solution that recognised this. Argent Advancements already had pre-recorded video learning modules available, but we felt a bespoke package would be a preferable solution. As Harrods Aviation naturally gives safety their utmost due care and attention, it was essential to create something that would engage the Harrods Aviation team and give confidence to their customers and regulatory authorities that this was more than a “tick in the box” training exercise.
Argent Advancements wrote and produced a bespoke Human Factors course which met the needs of the Fixed Based Operator environment. The course consisted of short video modules which were hosted on a dedicated Learning Management System with Harrods Aviation branding. Each team member had their own login and could work at their own pace. The team were easily able to open the material from home and fit their learning around their shift patterns and family lives.
To date, over 140 team members at Harrods Aviation have successfully passed the mandatory training course. Following the success of the Human Factors training course, Argent Advancements have now produced a bespoke Safety Management Systems training course for Harrods Aviation, which meets their IS-BAH requirements.
We look forward to continuing our long and happy relationship with Harrods Aviation.
Testimonial:
“We required a Human Factors training package that could be completed by operational staff who work shifts at both of our locations Luton and Stansted Airports. Argent Advancements designed a bespoke training course that was accessible on line and was able to be stopped and started if necessary, so could be completed in several short sessions or one longer one . To demonstrate that trainees understood the subject matter and that the training was effective, a short evaluation was taken by trainees at the end of the course. All staff receive a certificate which is useful for auditing purposes. The Human Factors training was so well received that we asked Fliss to provide a Safety Management System training package in a similar format. The feedback from the staff was very positive and it is a safe option during these times”.
Elaine Allan – Training Manager, Harrods Aviation
Client: Aerospace Warranty Management
Date: 28th April 2021
Client Objective:
The team at Aerospace Warranty Management (AWM) had been on furlough during the Covid -19 Pandemic and were just returning to working in the office together. The company directors wanted to give back to their team and provide them with an opportunity to understand the importance of error reporting and self care.
Solution:
AWM had enquired about our online courses but were excited to learn that Argent Advancements could provide a bespoke day’s training in the classroom to meet their specific wishes. Argent Advancements designed a day’s training that focused on Human Factors and Error Management during the morning, and mental health, resilience and wellbeing in the afternoon.
The training day was very successful and we look forward to working closely with AWM again soon.
Testimonial:
“AWM reached out to Argent Advancements as we wanted to provide a Human Factors training session to help our employees understand the factors that lead up to an aviation incident. Most of our team visit aircraft hangers and we play a vital role in ensuring processes and procedures are followed in the correct manner.
After discussing our requirements, Fliss created a bespoke solution that covered Human Factors in the first session and Wellbeing and Mental Health in the second part. They really enjoyed both workshops, it was delivered professionally and was very interactive, allowing everyone to participate and give their opinions. As part of the Wellbeing workshop, they learnt why it was important for them to make time for themselves and were given some useful tools to use in the future, they also said it helped them to understand that everyone deals with stress in different ways, it is very important that we look out for each other. A big thank you to Argent Advancements and we will certainly be using them again in the future.”
Sarah Cox – Director - Aerospace Warranty Management