Our Policies
Cancellation Policy
Argent Advancements recognise that there may be occasions where delegates will book a training course and subsequently find that they are unable to attend. In these situations, we ask that delegates cancel their booking as early as possible.
If you need to cancel your booking, our cancellation policy is as follows:
If the work is cancelled by the client within one month of the scheduled date, 50% of payment is due.
If the work is cancelled by the client within two weeks of the scheduled date, 100% of payment is due.
Requests for date postponements will be discussed on a case-by-case basis.
Although we will avoid doing so, Argent Advancements reserve the right to modify or cancel training courses if unforeseen circumstances arise. If we need to do this, we will notify you as early as possible by telephone or email. We will offer a full refund or rebook you for the next available date.
Purchases made from Reed.co.uk
The following applies to courses purchased via Reed.co.uk:
Under this policy, you may cancel your purchase of the course within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called a “Cancellation Period”. Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.
In case you decide to cancel your purchase of a course, it can be done in the following way:
By filling out Cancellation Form and sending it via felicity@argentadvancements.com
If you cancel the purchase of a course within 14 calendar days as mentioned above, we will refund you for all payments made as a part of your purchase within 14 calendar days from the day we accept that you are entitled to a refund.
Privacy Policy
Argent Advancements are committed to protecting and respecting your privacy. You can visit our website freely without having to register or subscribe for services.
Who we are:
For the purpose of the Data Protection Act 1998 and the 2018 GDPR regulations, Argent Advancements will be the Controller of the data you provide. We are at 15B Thornhill, North Weald, Essex, CM16 6DN, U.K.
Why we need your data:
We need to know your basic personal data to provide you with the services you require. We will not collect any personal data outside of the data we require to provide and oversee this service to you. This may include providing quotations for services, responding to enquiries over telephone or email, or through the contact form on this website. We require your data to administer your requirements. This might include: providing course certificates, providing login details for our online course portal, allowing invoices to be raised, and to confirm training took place and validity of course certificates if requested to do so by aviation regulators, employment agencies and/or other employers you may engage with. We keep your data for internal record keeping, satisfying regulator and government requirements such as for taxation purposes.
What we do with your data:
We will never sell your personal data. Your data is not shared with any third parties unless for the reasons stated above, or because the law requires us to share information about you. Your data is stored on secure, password protected equipment, and in our address books (Google Contacts.) Google’s privacy statement can be found here: https://policies.google.com/privacy/update
Our third-party online training service provider (Talent LMS) comply with GDPR rules. A copy of their privacy statement can be found here: https://www.talentlms.com/gdpr
We use PayPal to collect payment for our online course, and their privacy statement can be found here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev
Where we have given you (or where you have chosen) a username and/or password which enables you to access our online courses, you are responsible for keeping your username and password confidential and securely l. We request you not to share your username or password with anyone.
We currently do not send out mailshots or email marketing campaigns, but if we choose to do so in the future we shall contact you to ask your consent to be included on any mailing lists.
Information we collect about you:
Regarding each of your visits to our website, the servers we use may automatically collect the following information:
Technical information, including the Internet Protocol (IP) address used to facilitate your connection to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); services and/or products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any telephone number used to call us.
Our servers are managed by Add Media Group, who are fully GDPR compliant. Their privacy statement can be found here: https://www.addpeople.co.uk/paperwork/privacy-notice/
You will have seen our cookie policy when you first visited our website.
How long we keep your data
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years.
What are your rights
If at any point you believe the information we process on you is incorrect you can request to see this information, and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated. felicity@argentadvancements.com
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office https://ico.org.uk/
ONLINE TRAINING COURSES
Online courses for aviation professionals are taken at your own risk. We have recently heard of EASA and CAA surveyors issue audit findings to organisations for taking an online course rather than participating in a classroom based courses. Please get in touch if you would prefer to book a classroom course with us. Will can not be held responsible for any audit findings or rejected certificates for courses taken online, and we always recommend booking a classroom based course.
Course duration
For aviation professionals, we require a written statement showing agreement from your Compliance Monitoring Manager for any courses booked with a duration shorter than best practice (eg, a half day Human Factors session rather than a full day session.)